Shipping and Delivery
Our current shipping partners are Australia Post, FEDEX and DHL Express
Processing Time
Ready to ship: 3-5 business days, Monday to Friday
Custom Orders:
|
Item |
Processing Time |
| Bridal Jewellery | 4 - 6 Weeks |
| Bridal Dresses | 6 - 8 Weeks |
| Afghan Dresses | 4 - 5 Weeks |
| Party Wear | 4 - 5 Weeks |
Our processing time includes quality checks and careful packaging of each item to ensure your order is prepared safely and securely.
Please note that the delivery timeframes listed below begin once your order has been collected by the courier and are not calculated from the date your order is placed.
During peak periods, including sales, festive seasons and public holidays, processing times may take longer than usual due to increased order volumes.
If you'd like any clarification regarding processing and postage times for custom orders, please contact us directly.
Australia
| Service | Estimated Delivery | Cost |
|---|---|---|
| Express | Metro: 1–2 business days | Free over $200 AUD, otherwise $15 AUD |
| Standard | Metro: 2–5 business days | Free over $100 AUD, otherwise $8 AUD |
Delivery timeframes may vary depending on your location and the courier's service.
New Zealand
New Zealand orders are sent via Australia Post and may be transferred to your local postal service for final delivery.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Express | 2–5 business days | Free over $200 AUD, otherwise $25 AUD |
| Standard | 4–7 business days | Free over $150 AUD, otherwise $10 AUD |
International Shipping — DHL Express/Fedex
| Destination | Estimated Delivery |
|---|---|
| USA | 3-5 business days |
| Canada | 3-5 business days |
| UK | 3-5 business days |
| Spain, Italy, France & Germany | 3–5 business days |
| Rest of World | 5–10 business days |
Shipping costs for ready to ship international orders are $25 AUD, for custom orders shipping will be calculated at checkout.
Duties & Taxes
For orders shipped to the United States, duties and taxes are included in the shipping price.
For all other international orders, local customs duties and taxes may apply. These charges are the responsibility of the customer and must be paid directly to the relevant local customs authority or courier upon delivery, unless otherwise stated above.
Dispatching Your Order
Once your parcel has been collected from our warehouse and scanned at the relevant depot, your tracking information will be emailed to you.
If you cannot find your tracking email, please check your junk or spam folder. If you still cannot locate it, contact us at ranirajha@gmail.com.
Once your order has left our warehouse, it is the responsibility of the relevant courier. Any delays caused by the shipping provider are outside of our control.
All delivery timeframes are estimates provided by the relevant shipping companies and may vary depending on the destination, courier network, customs processing, and other circumstances.
RANIRAJHA is not responsible for delays caused by the courier or for damage that occurs while the parcel is in transit.
Returned Parcels
Parcels returned to us due to:
Incorrect or incomplete address details
Failure to collect the parcel
Refusal to accept the delivery
Failure to pay applicable import duties or taxes
will incur a $10 AUD restocking fee.
Any return shipping costs charged to RANIRAJHA by the courier will also be deducted from your refund.
These fees cover the handling, processing and restocking of your order once it has been returned to our warehouse.
Stolen or Missing Parcels
Customers are responsible for providing a safe and secure delivery address when placing an order.
RANIRAJHA is not responsible for parcels that are stolen, lost, or missing after they have been successfully delivered to the nominated delivery address.
We recommend choosing a secure delivery location or an address where someone will be available to receive your parcel.
Damaged Parcels
RANIRAJHA is not responsible for damage to parcels that occurs after the parcel has been successfully delivered to the nominated delivery address.
If your parcel arrives damaged, please contact us as soon as possible so we can advise you on the next steps.
Tracking
You can track your order using the relevant courier's tracking service:
Australia Post: www.auspost.com.au/track/
DHL Express: www.dhl.com
FEDEX: www.fedex.com
International Customs & Taxes
Customers are responsible for understanding and paying any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.
Unless otherwise stated above, these charges are not included in your order total and must be paid before your order can be delivered.
RANIRAJHA does not offer refunds for orders that are refused due to unpaid customs duties, taxes, or other import charges.
If these fees are not paid and the parcel is returned to us, the customer will be responsible for any return shipping costs charged to RANIRAJHA.
Please note that any customs duties or taxes already paid by the customer are non-refundable if the order is subsequently returned.
Peak Periods
Please note that during sales, festive seasons and other peak periods, processing times may be longer than usual due to the increased volume of orders. We take care to ensure every order is carefully checked, packed, and prepared before it is dispatched. We appreciate your patience and understanding during these busy periods.
If you have any questions regarding the delivery of your order, we recommend contacting the relevant courier directly using your tracking information.
Alternatively, you can contact RANIRAJHA at ranirajha@gmail.com, and our team will be happy to assist you.